Tow and emergency roadside assistance locating and tracking mobile application

{
  "publication_number": "US12075319B2",
  "country": "US",
  "kind": "B2",
  "title": "Tow and emergency roadside assistance locating and tracking mobile application",
  "abstract": "A system for providing dynamic roadside assistance coordination may include a customer mobile device or vehicle in direct, or indirect, wireless communication with an insurance provider and/or service provider remote server. The customer's device may transmit a request for roadside assistance (e.g., towing services), and a current GPS location. In response, a closest, trusted service provider vehicle may be determined, and then directed to the customer's location. For instance, a software application may receive the customer location and compare it with availability information to match the customer with a close and trusted service provider. The customer's device may receive an acknowledgement that help is on the way, and be able to track the current location of the service provider vehicle while en route. Payment for the roadside assistance may be automatically and electronically paid by the insurance provider. As a result, prompt and safe roadside assistance may be provided.",
  "claims": [
    "1. A computer-implemented method for operating electronic devices in connection with roadside services for a vehicle, comprising: receiving, by one or more processors, customer information associated with a customer requesting the roadside services, the customer information including customer identification information and vehicle location information representative of a location of the vehicle; receiving, by the one or more processors, provider identification information representative of a service individual providing the roadside services; receiving, by the one or more processors via a provider mobile electronic device associated with the service individual, provider location information representative of a location of the service individual; and providing, by the one or more processors via a customer electronic device and based upon the customer identification information, a graphical user interface including (1) an estimate of a time that the service individual will arrive at the location of the vehicle, (2) a map graphic illustrating the location of the vehicle and a current location of the service individual, and (3) the provider identification information.",
    "2. The computer-implemented method of claim 1, further comprising: determining, by the one or more processors, the estimate of the time when the service individual will arrive at the customer vehicle location based upon the customer vehicle location and the service provider location information.",
    "3. The computer-implemented method of claim 1, wherein providing the graphical user interface comprises providing a real-time map graphic.",
    "4. The computer-implemented method of claim 3, wherein providing the graphical user interface comprises continuously providing the current location of the service individual.",
    "5. The computer-implemented method of claim 1, wherein providing the graphical user interface comprises continuously providing the current location of the service individual.",
    "6. The computer-implemented method of claim 1, further comprising: receiving, by the one or more processors via the service provider mobile electronic device, a photograph of the service individual; and providing the identifying information of the service individual comprises providing the photograph of the service individual.",
    "7. The computer-implemented method of claim 1, wherein providing the identifying information of the service individual comprises providing one or both of an image of the service individual or the name of the service individual.",
    "8. The computer-implemented method of claim 1, wherein receiving the service provider location information comprises receiving the service provider location information via a provider app on the provider mobile electronic device.",
    "9. The computer-implemented method of claim 1, further comprising: providing, by the one or more processors via the customer electronic device, a graphical user interface facilitating customer input of the customer information in connection with a request for the roadside services.",
    "10. The computer-implemented method of claim 9, wherein receiving the customer information comprises receiving the customer information via the graphical user interface on the customer electronic device.",
    "11. The computer-implemented method of claim 1, wherein receiving the service provider location information comprises receiving geospatial location information from the provider mobile electronic device.",
    "12. The computer-implemented method of claim 1, wherein receiving the provider information comprises receiving the provider information via the provider mobile electronic device.",
    "13. The computer-implemented method if claim 1, wherein providing the graphical user interface comprises providing the graphical user interface via a customer app on the customer electronic device.",
    "14. A computer-implemented method for operating electronic devices in connection with roadside services for a vehicle, comprising: receiving, by one or more processors via a provider app on a provider mobile electronic device associated with a service individual providing the roadside services, provider identification information including an image and a name of the service individual; providing, by the one or more processors via a customer mobile electronic device, a graphical user interface facilitating customer input of a request for the roadside services; receiving, by the one or more processors via the customer mobile electronic device and the graphical user interface, customer information associated with a customer requesting the roadside services, wherein the request for roadside services includes customer identification information and vehicle location information representative of a location of the vehicle; receiving, by the one or more processors via the app on the provider mobile electronic device, provider location information representative of a location of the service individual; and providing, by the one or more processors via the customer mobile electronic device and the graphical user interface, (1) an estimate of a time that the service individual will arrive at the location of the vehicle, (2) a real-time map graphic illustrating the location of the vehicle and a current location of the service individual, and (3) the image and the name of the service individual.",
    "15. A computer system for operating electronic devices in connection with roadside services for a vehicle, comprising: one or more processors; and a program memory coupled to the one or more processors and storing executable instructions that, when executed by the one or more processors, cause the computer system to: receive customer information associated with a customer requesting the roadside services, the customer information including customer identification information and vehicle location information representative of a location of the vehicle; receive provider identification information representative of a service individual providing the roadside services; receive via a provider mobile electronic device associated with the service individual, provider location information representative of a location of the service individual; and provide via a customer electronic device and based upon the customer identification information, a graphical user interface including (1) an estimate of a time that the service individual will arrive at the location of the vehicle, (2) a map graphic illustrating the location of the vehicle and a current location of the service individual, and (3) the provider identification information.",
    "16. The computer system of claim 15, wherein the executable instructions further cause the computer system to: provide a real-time map graphic illustrating the location of the vehicle and the current location of the service individual.",
    "17. The computer system of claim 15, wherein the executable instructions further cause the computer system to: receive the provider identification information via the provider mobile electronic device.",
    "18. The computer system of claim 16, wherein the executable instructions further cause the computer system to: receive the provider identification information comprising a photograph of the service individual.",
    "19. The computer system of claim 15, wherein the executable instructions further cause the computer system to: provide via the customer electronic device a graphical user interface facilitating customer input of the customer information in connection with a request for the roadside services."
  ],
  "description_excerpt": "The present disclosure generally relates to systems and methods for secure, location-based roadside resource matching, tracking, and management.\n\nExisting software-based and mobile device-based systems for aiding motorists seeking roadside assistance rely on a fractured collection of information databases and lack effective means for adequate real-time quality and security control. For example, the most common method for a motorist to locate and obtain tow assistance involves opening a web browser or mobile application, searching a provider aggregation or mapping database for a provider in the area, and contacting the provider of choice. Occasionally, the motorist may access a provider review database to obtain information regarding one or more such providers before selecting one to contact. Such steps, when taken, involve accessing different information databases, leading to longer waits and complicated search efforts.\n\nMotorists' fragmented reliance on multiple databases and database operators also hinders the ability of operators and providers to effectively track service calls from start to completion. For example, a review website operator may capture a subset of its users' subjective thoughts regarding provider efficacy; but such an approach does not capture other details regarding the providers' performance with non-reporting motorists and with respect to unreported aspects of service calls. Attempts to obtain such information directly from providers are even less likely to result in a trustworthy cross-section of data.",
  "cpc": [
    "H04W 4/40",
    "G06F 16/951",
    "G06Q 40/08",
    "H04L 63/083",
    "H04N 23/63",
    "H04N 23/64",
    "H04W 12/06",
    "H04W 4/02",
    "H04W 4/021",
    "H04W 4/029"
  ],
  "ipc": [
    "G06F 16/951",
    "G06Q 40/08",
    "H04L 9/40",
    "H04W 12/06",
    "H04W 4/02",
    "H04W 4/021",
    "H04W 4/029",
    "H04W 4/40",
    "H04N 23/60",
    "H04N 23/63"
  ],
  "assignees": [
    "State Farm Mutual Automobile Insurance Co"
  ],
  "inventors": [
    "George T. Dulee",
    "Natalie R. Smith",
    "Matthew Clarenson",
    "Michelle Ann Curtis",
    "Justin Davis",
    "Jacob Alt"
  ],
  "filing_date": "2022-09-22",
  "publication_date": "2024-08-27",
  "grant_date": "2024-08-27",
  "priority_date": "2015-09-03",
  "application_number": "US-202217950572-A",
  "family_id": "59653628",
  "cited_by_count": 1,
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}