Scanner-based apparatus and method

{
  "publication_number": "US10535053B2",
  "country": "US",
  "kind": "B2",
  "title": "Scanner-based apparatus and method",
  "abstract": "A retail shopping facility having at least one public entrance, a customer service area, a product display area, and at least one point-of-sale (POS) station also has at least one scanner configured to remotely and uniquely identify a product previously purchased from the product display area as that product re-enters the retail shopping facility via the public entrance with a customer. That scanner provides corresponding identifying information regarding that returning product to a control circuit that in turn uses that information to automatically process an exchange transaction of the returning product for a substitute product in the product display area such that the exchange transaction occurs without the customer engaging either the customer service area or one of the POS stations.",
  "claims": [
    "1. An apparatus comprising: a retail shopping facility having at least one public entrance, a customer service area, a product display area, and at least one point-of-sale (POS) station; a scanner configured to remotely and uniquely identify a product previously purchased from the product display area that re-enters the retail shopping facility via the public entrance with a customer and to provide corresponding identifying information; a control circuit operably coupled to the scanner and configured to use the identifying information to automatically process an exchange transaction of the returning product for a substitute product in the product display area such that the exchange transaction occurs without the customer engaging either the customer service area or a POS station, and wherein the control circuit is further configured to condition automatically processing the exchange transaction, at least in part, upon at least one of: whether the customer re-entered the retail shopping facility within a predetermined period of time following when the returning product was purchased; and whether the customer traveled beyond a predetermined point before re-entering the retail shopping facility.",
    "2. The apparatus of claim 1 wherein the scanner comprises a radio-frequency identification (RFID) scanner.",
    "3. The apparatus of claim 2 wherein the scanner remotely and uniquely identifies the returning product by reading an RFID tag that corresponds to the returning product.",
    "4. The apparatus of claim 1 wherein the scanner is further configured to identify the customer and provide corresponding customer-identification information, and wherein the control circuit is further configured to use the customer-identification information to automatically process the exchange transaction.",
    "5. The apparatus of claim 1 wherein the predetermined period of time is no more than one hour.",
    "6. The apparatus of claim 1 wherein the exchange transaction includes permitting the customer to enter the product display area to personally exchange the returning product for the substitute product.",
    "7. The apparatus of claim 1 wherein the control circuit is further configured to: use the identifying information to automatically process a supplemental purchase transaction of a supplemental product from the product display area such that the supplemental purchase transaction occurs without the customer engaging either the customer service area or a POS station.",
    "8. The apparatus of claim 7 wherein the control circuit is further configured to: condition automatically processing the supplemental purchase transaction, at least in part, upon whether the customer re-entered the retail shopping facility within a predetermined period of time following when the returning product was purchased.",
    "9. The apparatus of claim 8 wherein the predetermined period of time is no more than one hour.",
    "10. A method for use at a retail shopping facility having at least one public entrance, a customer service area, a product display area, and at least one point-of-sale (POS) station: receiving from a scanner uniquely identifying information for a product previously purchased from the product display area that re-enters the retail shopping facility via the public entrance with a customer; using the uniquely identifying information to automatically process an exchange transaction of the returning product for a substitute product in the product display area such that the exchange transaction occurs without the customer engaging either the customer service area or a POS station, wherein the automatic processing of the exchange transaction is automatically conditioned, at least in part, upon whether the customer re-entered the retail shopping facility within a predetermined period of time following when the returning product was purchased.",
    "11. The method of claim 10 wherein the scanner comprises a radio-frequency identification (RFID) scanner.",
    "12. The method of claim 11 wherein the scanner remotely and uniquely identifies the returning product by reading an RFID tag that corresponds to the returning product.",
    "13. The method of claim 10 further comprising: receiving automatically-obtained information that identifies the customer; and also using the customer-identification information to automatically process the exchange transaction.",
    "14. The method of claim 10 wherein the predetermined period of time is no more than one hour.",
    "15. The method of claim 10 wherein the exchange transaction includes permitting the customer to enter the product display area to personally exchange the returning product for the substitute product.",
    "16. The method of claim 10 further comprising: using the identifying information to automatically process a supplemental purchase transaction of a supplemental product from the product display area such that the supplemental purchase transaction occurs without the customer engaging either the customer service area or a POS station.",
    "17. The method of claim 16 further comprising: automatically conditioning the processing of the supplemental purchase transaction, at least in part, upon whether the customer re-entered the retail shopping facility within a predetermined period of time following when the returning product was purchased.",
    "18. The method of claim 17 wherein the predetermined period of time is no more than one hour."
  ],
  "description_excerpt": "These teachings relate generally to scanners such as RFID-tag readers.\n\nIn a modern retail store environment, there is a need to improve the customer experience and/or convenience for the customer. With increasing competition from non-traditional shopping mechanisms, such as online shopping provided by e-commerce merchants and alternative store formats, it can be important for “bricks and mortar” retailers to focus on improving the overall customer experience and/or convenience.\n\nOne source of frustration for customers is realizing, post purchase, that a particular purchased product is somehow not the correct product. For example, the customer may have purchased a wrong size or a wrong brand of the product. As another example the customer may have purchased a wrong version of a given product (for example, a soft drink that contains caffeine rather than an uncaffeinated version of the drink).\n\nSuch an error may be realized while transporting one's purchases to one's vehicle in the parking lot for the retail shopping facility, while placing the purchases in that vehicle, or upon unpacking one's purchases at home. In all of these cases the customer must return to the retail shopping facility to return the incorrect product and to obtain the correct product. Returning the incorrect product and effecting an exchange typically involves engaging associates of the retail shopping facility at a customer service area thereof and/or at a point of sale station.",
  "cpc": [
    "G06Q 20/208",
    "G06K 7/10297",
    "G06Q 20/20",
    "G06Q 20/407"
  ],
  "ipc": [
    "G06K 7/10",
    "G06Q 20/20",
    "G06Q 20/00",
    "G06Q 20/40",
    "G06Q 40/00"
  ],
  "assignees": [
    "Walmart Apollo LLC"
  ],
  "inventors": [
    "Bruce W. Wilkinson",
    "Starla C. Morgan",
    "Todd D. Mattingly"
  ],
  "filing_date": "2017-07-07",
  "publication_date": "2020-01-14",
  "grant_date": "2020-01-14",
  "priority_date": "2016-07-09",
  "application_number": "US-201715644229-A",
  "family_id": "60910463",
  "cited_by_count": 8,
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}