MLchartDataset catalogue

Callback

Term · Industrial and trades · MLC-T-IND-000920

A feature in telecommunications where a system or agent initiates a return call to a customer who requested it, rather than having the customer wait on hold. This improves customer experience by reducing wait times and can be scheduled for a specific time. Callbacks are common in call center operations.

Table 1. Record
IdentifierMLC-T-IND-000920
FieldIndustrial and trades
SubjectElectrical engineering
TranslationsGerman: Callback; Spanish: callback; French: rappel
Record as JSON 
{
  "id": "MLC-T-IND-000920",
  "term": "Callback",
  "field": "Industrial and trades",
  "definition": "A feature in telecommunications where a system or agent initiates a return call to a customer who requested it, rather than having the customer wait on hold. This improves customer experience by reducing wait times and can be scheduled for a specific time. Callbacks are common in call center operations.",
  "subject": "Electrical engineering",
  "translations": {
    "de": "Callback",
    "es": "callback",
    "fr": "rappel"
  },
  "url": "https://mlchart.com/terminology/industrial/callback/"
}

Record 1,009 of 7,361 in Industrial and trades terminology (MLC-0113). Request the full dataset.