Call center

{
  "id": "MLC-T-IND-000915",
  "term": "Call center",
  "field": "Industrial and trades",
  "definition": "A centralized department within an organization that handles a large volume of telephone calls, primarily for customer service, technical support, or sales. Agents use specialized telecommunications equipment and software to manage inbound and outbound interactions. Performance metrics include average handle time and first call resolution rates.",
  "synonyms": [
    "contact center"
  ],
  "subject": "Electrical engineering",
  "translations": {
    "de": "Call Center",
    "es": "centro de llamadas",
    "fr": "centre d'appels"
  },
  "url": "https://mlchart.com/terminology/industrial/call-center/"
}