ACD

{
  "id": "MLC-T-IND-000067",
  "term": "ACD",
  "field": "Industrial and trades",
  "definition": "A telephony system that manages and routes a large volume of incoming calls to a group of agents or extensions based on predefined rules. An Automatic Call Distributor (ACD) places callers in a queue, plays recorded messages, and directs calls to the next available agent or the one with a specific skill set. ACD systems are foundational to call centers and are often integrated with interactive voice response (IVR) units to further automate call handling.",
  "subject": "Electrical engineering",
  "references": [
    "Howard D. Walrath | College of Engineering - The University of Iowa (engineering.uiowa.edu)"
  ],
  "translations": {
    "de": "ACD",
    "es": "ACD",
    "fr": "ACD"
  },
  "url": "https://mlchart.com/terminology/industrial/acd/"
}