SLA

{
  "id": "MLC-T-CYB-003976",
  "term": "SLA",
  "field": "Cybersecurity",
  "definition": "Represents a commitment between a service provider and one or more customers and addresses specific aspects of the service, such as responsibilities, details on the type of service, expected performance level (e.g., reliability, acceptable quality, and response times), and requirements for reporting, resolution, and termination.",
  "expansions": [
    "Service Level Agreement",
    "service-level agreement",
    "Service-Level Agreements"
  ],
  "references": [
    "NIST SP 800-47 Rev. 1",
    "NIST CSRC Glossary"
  ],
  "url": "https://mlchart.com/terminology/cybersecurity/sla/"
}