MLchartDataset catalogue

SLA

Term · Computing and IT · MLC-T-CMP-001111

A Service Level Agreement is a contract between a service provider and a customer that defines the level of service expected from the provider. It specifies measurable metrics such as uptime, response times, and resolution times, along with penalties for failing to meet these standards. SLAs are common in IT outsourcing, cloud computing, and managed services, often stipulating an uptime guarantee of 99.9% or higher.

Table 1. Record
IdentifierMLC-T-CMP-001111
FieldComputing and IT
SubjectTechnical
Record as JSON 
{
  "id": "MLC-T-CMP-001111",
  "term": "SLA",
  "field": "Computing and IT",
  "definition": "A Service Level Agreement is a contract between a service provider and a customer that defines the level of service expected from the provider. It specifies measurable metrics such as uptime, response times, and resolution times, along with penalties for failing to meet these standards. SLAs are common in IT outsourcing, cloud computing, and managed services, often stipulating an uptime guarantee of 99.9% or higher.",
  "subject": "Technical",
  "url": "https://mlchart.com/terminology/computing/sla/"
}

Record 1,219 of 1,553 in Computing and IT terminology (MLC-0101). Request the full dataset.