Total quality management

{
  "id": "MLC-T-ENV-028307",
  "term": "Total quality management",
  "field": "Environment",
  "definition": "A system that is implemented in every aspect of an organization with the focus of providing quality; that is, highly valued products. The system provides a framework for planning, documentation, communication, etc. and strongly emphasizes a client-oriented perspective. \"The process whereby an entire organization, led by senior management, commits to focusing on quality as a first priority in every activity. TQM implementation creates a culture in which everyone in the organization shares the responsibility for continuously improving the quality of products and services in order to satisfy the customer\" (QAMS 1993, 26).",
  "abbreviation": "TQM",
  "subject": "Science and research",
  "references": [
    "Environmental Modeling and Assessment Program (EMAP) Master Glossary"
  ],
  "url": "https://mlchart.com/terminology/environment/total-quality-management/"
}