Total quality management

{
  "id": "MLC-T-CHM-012143",
  "term": "Total quality management",
  "field": "Chemistry",
  "definition": "A management approach for an organization, centered on quality and based on the participation of all its members, aiming at long-term success through customer satisfaction and benefits to all members of the organization and to society. It involves a continuous, organization-wide effort to improve processes, products, and services. The principles of TQM are often formalized in standards such as the ISO 9000 series, which provides a framework for quality management systems.",
  "subject": "Analytical Chemistry",
  "see_also": [
    "organization",
    "quality"
  ],
  "references": [
    "PAC, 2021, 93, 997. 'Metrological and quality concepts in analytical chemistry (IUPAC Recommendations 2021)' on page 1043 (https://doi.org/10.1515/pac-2019-0819)"
  ],
  "url": "https://mlchart.com/terminology/chemistry/total-quality-management/"
}