MLchartDataset catalogue

ITSM

Term · Computing and IT · MLC-T-CMP-000634

The strategic approach to managing the end-to-end delivery of information technology services to customers. Information Technology Service Management encompasses all the processes and activities to plan, create, deliver, and support IT services. This management discipline focuses on customer needs and IT services for customers rather than on IT systems, and is often implemented using frameworks like ITIL.

Table 1. Record
IdentifierMLC-T-CMP-000634
FieldComputing and IT
SubjectTechnical
Record as JSON 
{
  "id": "MLC-T-CMP-000634",
  "term": "ITSM",
  "field": "Computing and IT",
  "definition": "The strategic approach to managing the end-to-end delivery of information technology services to customers. Information Technology Service Management encompasses all the processes and activities to plan, create, deliver, and support IT services. This management discipline focuses on customer needs and IT services for customers rather than on IT systems, and is often implemented using frameworks like ITIL.",
  "subject": "Technical",
  "url": "https://mlchart.com/terminology/computing/itsm/"
}

Record 689 of 1,553 in Computing and IT terminology (MLC-0101). Request the full dataset.