MLchartDataset catalogue

IVR

Term · Computing and IT · MLC-T-CMP-000636

An interactive voice response (IVR) system is an automated telephony technology that allows callers to interact with a computer system through voice commands or touch-tone keypads. It navigates callers through menus to access information or route calls to appropriate departments without human intervention. IVR systems are commonly used in customer service centers for tasks like checking account balances or order status.

Table 1. Record
IdentifierMLC-T-CMP-000636
FieldComputing and IT
SubjectTechnical
Record as JSON 
{
  "id": "MLC-T-CMP-000636",
  "term": "IVR",
  "field": "Computing and IT",
  "definition": "An interactive voice response (IVR) system is an automated telephony technology that allows callers to interact with a computer system through voice commands or touch-tone keypads. It navigates callers through menus to access information or route calls to appropriate departments without human intervention. IVR systems are commonly used in customer service centers for tasks like checking account balances or order status.",
  "subject": "Technical",
  "url": "https://mlchart.com/terminology/computing/ivr/"
}

Record 691 of 1,553 in Computing and IT terminology (MLC-0101). Request the full dataset.