Complaint

{
  "id": "MLC-T-INS-000867",
  "term": "Complaint",
  "field": "Insurance and risk management",
  "definition": "A formal expression of dissatisfaction by a policyholder or claimant regarding an insurer's actions, products, or services. This can relate to claims handling, policy terms, premium charges, or agent conduct. Regulatory bodies typically require insurers to have established procedures for receiving, investigating, and resolving complaints within specified timeframes, such as 30 days.",
  "url": "https://mlchart.com/terminology/insurance/complaint/"
}