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Secret warranty program

Term · Law · MLC-T-LAW-004418

An undisclosed policy by a manufacturer to repair or replace a known defect in a product beyond the stated warranty period, but only for customers who complain vigorously. These programs are not publicly advertised and can lead to consumer dissatisfaction and legal challenges. They are often revealed through whistleblowers or class-action lawsuits.

Table 1. Record
IdentifierMLC-T-LAW-004418
FieldLaw
Record as JSON 
{
  "id": "MLC-T-LAW-004418",
  "term": "Secret warranty program",
  "field": "Law",
  "definition": "An undisclosed policy by a manufacturer to repair or replace a known defect in a product beyond the stated warranty period, but only for customers who complain vigorously. These programs are not publicly advertised and can lead to consumer dissatisfaction and legal challenges. They are often revealed through whistleblowers or class-action lawsuits.",
  "url": "https://mlchart.com/terminology/law/secret-warranty-program/"
}

Record 4,483 of 5,439 in Law terminology (MLC-0107). Request the full dataset.